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Welcome to SOO ORGANIC By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Overview
This website is operated by SOO ORGANIC, an online commerce platform based in Bedford, England. Throughout the site, the terms we refer to SOO ORGANIC. These terms apply to all users of the site, including browsers, customers, and others who engage with our services.
2. Products and Services
We offer natural and organic products for sale through our website. Product availability, descriptions, and prices are subject to change at any time without notice. We reserve the right to modify or discontinue products without liability.
3. Personal Information
When placing an order or signing up on our site, we collect personal information such as your name and email address. This data is used solely for order processing, communication, and customer support. Please see our Privacy Policy for more details.
4. Orders and Payments
By placing an order, you agree to provide accurate, current, and complete purchase and account information. We reserve the right to refuse or cancel any order for any reason, including limitations on product availability or errors in pricing.
Prices are listed in GBP (£) and payment can be made via our secure checkout process. All payments must be received in full before orders are dispatched.
5. Shipping and Delivery
We aim to process and ship orders promptly. Delivery timelines may vary depending on the shipping provider and your location. We are not liable for delays caused by courier services or customs.
6. Returns and Refunds
We accept returns within 14 days of receiving your order. To qualify for a return:
- The item must be unused and in its original packaging.
- Customers must contact us at [insert email address] before returning items.
- Once we receive and inspect the returned product, a refund will be processed.
Please note that shipping costs are non-refundable unless the item was defective or the wrong product was sent.
7. User Conduct
You agree not to use the site for any unlawful or prohibited purpose. You must not:
- Violate any laws or regulations
- Transmit any malicious software or harmful code
- Infringe upon any intellectual property rights
8. Intellectual Property
All content on this website — including text, images, graphics, logos, and designs — is the property of SOO ORGANIC and protected under applicable intellectual property laws. You may not reproduce, distribute, or use any content without written permission.
9. Limitation of Liability
SOO ORGANIC shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our products or website. All products are sold “as-is” without warranties unless otherwise stated.
10. Changes to These Terms
We may update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review them periodically. Continued use of the site after changes indicates your acceptance.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England.